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Frequently Asked Questions

Q: How do I set up an account?
By contacting Flatt Stationers at 800-792-3281 or by filling out the online form.

Q: What forms of payment does Flatt Stationers accept?
Currently, only customers with in-house credit accounts can place orders online. Contact us for more information about setting up a credit account.

Q: I need custom pricing for a school bid. Who should I contact?
Email or call 800-792-3281.

Q: I have an account but need more instructions on how to place orders online.
Call our office at 800-792-3281 or click here  to download our online ordering manual.

Q: Is the price that’s online the price I pay? Is it discounted?
Yes, the price that’s online is the price you pay. As a valued customer with an in-house credit account, all prices on the website have already been discounted for your convenience.

Q: How do I return an item?
Call 800-792-3281 and we will arrange for a pickup of the item being returned.

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